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Refund policy

Short version: if it is not right for you, tell us and we will refund you.

The first thirty days

If you are not happy with a paid plan, email us within thirty days of the payment and we will refund it in full. You do not have to give a reason.

After that

Subscriptions are monthly, so the most you can be out of pocket is one month. If you forgot to cancel and have not used the service that month, email us and we will refund it. If you cancel part way through a month, the plan keeps working until the end of that month rather than being refunded pro rata.

If something is broken

If the service did not work and that is our fault, we will refund you whether or not thirty days have passed. We would rather give the money back than argue about it.

How to ask

Email support@ermaz.app from the address on the account, or ask through Paddle, who process the payment. Refunds go back to the card or account you paid from, usually within five to ten working days depending on your bank.

Your statutory rights

If you are a consumer in the UK or EU you have a statutory right to cancel a purchase within fourteen days. This policy is more generous than that and does not replace it. Nothing here affects rights you have by law.

Last updated 1 October 2026. ScopeLock is operated by Ermaz LLC, Wyoming, United States. Questions: support@ermaz.app.